Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, causing schedule changes. If you will be arriving late to your appointment, we respectfully request as much notice as possible. If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, a late fee will apply- we will only refund half of your deposit. We will also require you to book another appointment with a new deposit. In the event of a true, unavoidable emergency, we will happily refund your deposit.