In the event that a purchased piece of jewelry is or becomes defective because of the manufacturer's default, we will send the item back to the original company for repair free of charge. Proof of purchase is required. No cash/credit refunds. Because different companies repair items at varying speeds, we will offer a 50% discount on either a titanium piece of jewelry or a 10% discount on a gold piece of jewelry to wear in the defective jewelry’s place.

 

An Old Traditions staff member will send the defective jewelry for repair within one week of receiving it. At this time a confirmation email will be sent.

 

A staff member will also reach out promptly via phone and/or email when the jewelry arrives back at the studio.

 

If a purchased piece of jewelry becomes defective from the wearer’s misuse, no action can be taken because companies only repair due to the manufacturer's default.